Privacy Policy

Effective date: October 17, 2026

LJB Marketing Agency (“LJB Marketing,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit ljbmarketingagency.com, interact with our advertisements, contact us, or purchase or use our services. It also describes choices you may have regarding your information.

1. Scope of This Policy

This policy covers information we handle for our own business purposes, including inquiries, sales, client relationships, website operations, and marketing. Our services include website design and development, search engine optimization, paid advertising, social media marketing, hosting, maintenance, and related services.

When we process personal information on behalf of a client, such as information submitted to a client’s website or collected through a client’s advertising campaign, the client’s privacy policy and our applicable service agreement govern that processing. This policy does not replace the privacy policies of our clients, advertising platforms, or other independent third parties.

2. Information We Collect

Information you provide

Depending on how you interact with us, we may collect:

• Contact and business information: your name, email address, telephone number, business name, business address, website URL, job title, and preferred method of contact.
• Inquiry and project information: messages, quote requests, marketing goals, requested services, project details, attachments, and information you submit through forms, scheduling tools, email, telephone, text messages, or social media.
• Client and transaction information: contracts, proposals, billing details, payment status, service history, and records needed to manage our business relationship. Payment providers may separately collect payment card or bank account information when you use their services.
• Service access information: account invitations, permissions, and, where necessary, credentials or other information needed to work on websites, hosting accounts, analytics properties, advertising accounts, or business listings.
• Preferences and permissions: communication preferences, cookie choices, consent records, and privacy requests.

Please do not submit Social Security numbers, medical records, full payment card details, or other sensitive information through general inquiry forms or ordinary email. Use an agreed secure method when sensitive access information is necessary for a project.

Information collected automatically

Our website, hosting systems, and third-party tools may collect your IP address, browser and device type, operating system, approximate location inferred from your IP address, referring websites, landing pages, pages viewed, visit times, interactions with content, and technical or security logs. Cookies and similar technologies may also collect browser identifiers, advertising click identifiers, campaign parameters, and information about actions such as form submissions or clicks on telephone, email, and booking links.

Information collected automatically is not necessarily anonymous. Depending on the tool and its settings, it may be associated with a browser, device, advertising account, or other information a provider holds.

Information from other sources

We may receive information from advertising and social media platforms, lead forms, referrals, business partners, publicly available business sources, and providers supporting our services. For example, an advertising platform may send us information you submit through its lead form or reports about campaign performance.

3. How We Use Information

• Respond to inquiries, prepare quotes, arrange consultations, and communicate about requested services.
• Provide and support our services, manage accounts and projects, process billing, and maintain business records.
• Operate, troubleshoot, secure, and improve our website and services, including preventing spam, fraud, and unauthorized access.
• Understand website traffic, evaluate marketing performance, attribute inquiries to campaigns, and measure conversions.
• Promote our services, follow up with prospective clients, and deliver relevant advertising, subject to applicable permissions and choices.
• Manage privacy preferences, comply with legal obligations, resolve disputes, and enforce agreements.

4. Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies for the following purposes:

• Necessary functions: site operation, security, form protection, and remembering privacy preferences.
• Preferences and functionality: remembering settings and supporting optional website features.
• Analytics: understanding how visitors find and use our website and identifying improvements.
• Advertising and measurement: tracking campaign results, measuring conversions, building advertising audiences, and showing relevant ads.

Some technologies are set by us, while others are set by third parties. Session cookies generally expire when your browser session ends; persistent cookies remain until they expire or are deleted. Their duration depends on the provider, purpose, and configuration.

You can manage cookies through your browser and, where available, the website’s cookie preference controls. Blocking cookies may affect some features. Browser cookie settings alone may not stop server-side disclosures or every form of tracking. Where applicable law requires consent before particular tracking or storage, that consent must be obtained before those activities take place. Merely visiting this website or reading this policy does not constitute consent where affirmative consent is required.

5. Analytics, Advertising, and Conversion Measurement

Google services

We may use Google Analytics, Google Ads, and Google Tag Manager to understand website activity, deploy website tags, evaluate advertisements, and measure actions such as inquiries or telephone-link clicks. Tag Manager manages other tags; the information those tags collect depends on their individual configurations.

When enabled, Google advertising features may include remarketing, advertising audience creation, demographics and interest reporting, and linking Analytics with Google Ads. These features may combine first-party cookies or identifiers with Google’s advertising cookies or identifiers to measure campaign performance and support relevant advertising across websites and services.

Learn more about how Google uses information from sites using its services and review Google’s Privacy Policy. You can manage eligible Google advertising preferences through My Ad Center and use the Google Analytics opt-out browser add-on for supported browsers. These controls have different scopes and may not stop all advertising measurement or data collection.

Meta and other advertising platforms

We may advertise on Facebook, Instagram, and other platforms and use tools such as the Meta Pixel or, where implemented, server-side conversion integrations. These tools may disclose page URLs, events, device or browser information, IP addresses, advertising identifiers, and campaign-related interactions to the platform. Providers may associate those events with accounts or other information they hold and use them for measurement, audience creation, and advertising in accordance with their policies and applicable settings.

See Meta’s Privacy Policy and manage available advertising preferences through your Meta account settings.

Enhanced conversions and customer audience matching

If we enable enhanced conversions, advanced matching, or customer-list audience tools, contact information such as an email address or telephone number may be sent to an advertising provider, including in hashed form, to match interactions with advertising accounts, measure conversions, or create permitted audiences. Hashing does not make personal information anonymous. Use of these features is subject to applicable law, platform requirements, and any required notice and consent.

Call tracking

If call tracking is enabled, tracking providers may process caller telephone numbers, the number dialed, call dates and times, call duration, connection status, and campaign attribution information. A click on a telephone link does not necessarily mean a call connected. Call recording or transcription, if enabled, requires separate notice and any consent required by law; this policy alone does not provide that consent.

6. How We Disclose Information

Depending on the interaction and service, information may be disclosed to:

• Operational providers: hosting, cloud storage, website maintenance, security, form processing, email, scheduling, customer relationship management, payment, accounting, and communications providers.
• Analytics and advertising providers: Google, Meta, and other providers supporting the analytics, measurement, and advertising described above. Some providers process information for their own purposes under their policies rather than acting solely on our instructions.
• Authorized personnel and contractors: people who need access to perform work, provide support, or administer our business.
• Professional advisers and authorities: when needed for legal, accounting, insurance, compliance, dispute resolution, or responding to lawful requests.
• Parties to a business transaction: in connection with a proposed or completed merger, acquisition, financing, reorganization, or transfer of business assets, subject to applicable protections.
• Other recipients you authorize: when you direct us to share information or provide applicable consent.

We do not sell personal information for money. However, disclosure of identifiers and website activity to advertising providers may constitute a “sale,” “sharing,” or processing for “targeted advertising” under certain privacy laws, even when no money is exchanged. Any applicable opt-out rights are addressed below.

7. Email, Telephone, and Text Communications

When you contact us or request information, we may respond through the contact methods you provide. Marketing communications are subject to applicable consent and opt-out requirements. Providing a telephone number or agreeing to this policy does not by itself supply any separate consent required for automated marketing calls or texts.

You can unsubscribe from marketing emails using an available unsubscribe link or by contacting us. To stop marketing calls or texts from us, tell us directly or use the opt-out instructions included in the message, such as replying STOP where supported. Message and data rates may apply to text communications. Opting out of marketing does not prevent necessary communications about an active project, invoice, security issue, or privacy request.

8. Client Websites and Campaign Data

Our work may require access to client websites, form submissions, customer records, analytics, advertising accounts, and campaign reports. When handling this information on a client’s behalf, our use is governed by the client’s instructions, applicable agreements, and law. Visitors or customers of a client should ordinarily submit privacy requests directly to that client. We may assist the client with requests as required by our agreement or applicable law.

The presence of an LJB Marketing design credit on a website does not mean this policy governs that website’s information practices.

9. Third-Party Content and Links

Our website may include third-party videos, maps, social content, scheduling tools, reviews, or other embedded features. Depending on their configuration and your choices, interacting with or loading these features may send information directly to the provider, including your IP address and the page you visit. Third-party sites reached through links have their own privacy practices. Review the relevant provider’s policy before using its services.

10. Information Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining client relationships, meeting tax and accounting obligations, resolving disputes, and protecting legal rights. Retention depends on the information’s nature, sensitivity, purpose, applicable legal requirements, contractual obligations, and provider settings.

Different records may have different retention periods. Information may remain in restricted backups until those backups are replaced or expire. We may retain limited records of privacy requests or marketing suppression preferences to document compliance and avoid contacting someone who opted out.

11. Information Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. No website, storage system, or method of transmission is completely secure, and we cannot guarantee absolute security.

12. Your Privacy Choices and Rights

You may contact us to request access to, correction of, or deletion of your personal information, or to update communication preferences. Depending on where you live, the law’s applicability to us, and applicable exceptions, you may also have rights to obtain a copy of information in a portable format; withdraw consent; restrict or object to certain processing; opt out of sale, sharing, or targeted advertising; or appeal a decision about a request.

Send requests to lj@ljbmarketingagency.com with the subject “Privacy Request,” or call (586) 256-3266. Identify the request and the email address or other information needed to locate your records. Do not send sensitive identity documents unless we request them through an appropriate method.

We may need to verify your identity or an authorized agent’s authority before completing certain requests. Verification requirements depend on the type of request and applicable law. We will respond within any applicable legal deadlines. Some information may be retained or requests limited where permitted or required by law. Where an appeal right applies, you can appeal by contacting the same email address with the subject “Privacy Appeal.” We will not unlawfully discriminate against you for exercising applicable rights.

Advertising opt-outs: Where available, use the site’s cookie preferences to disable optional marketing technologies. You may also contact us to request an opt-out of sale, sharing, or targeted advertising. Where applicable law requires us to honor a recognized universal opt-out signal, such as Global Privacy Control, that requirement applies to our processing. A browser-level signal generally relates to that browser or device and may not identify information associated with another device or account.

Traditional “Do Not Track” signals differ from legally recognized universal opt-out signals and may not be interpreted by every provider. Provider settings and browser controls may need to be repeated on different browsers or devices or after deleting cookies. Opting out of personalized advertising does not eliminate all advertisements.

13. Visitors Outside the United States

LJB Marketing operates in the United States, and our services are primarily directed to U.S. businesses. Information may be processed in the United States or other countries where our providers operate, whose privacy laws may differ from those in your location. Where applicable law requires a legal basis or safeguards for processing or international transfers, those requirements apply. Use of our website alone does not waive applicable rights or constitute consent to a transfer where separate consent is required.

14. Children’s Privacy

Our website and services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can investigate and take appropriate action.

15. Changes to This Policy

We may update this policy as our services, technologies, providers, practices, or legal requirements change. We will post the revised policy with an updated effective date and provide additional notice or obtain consent where required by law. An update does not remove obligations relating to information already collected.

16. Contact Us

For questions about this policy or our handling of personal information, contact:

LJB Marketing Agency
Email: lj@ljbmarketingagency.com
Telephone: (586) 256-3266
Website: https://ljbmarketingagency.com/
Contact form: Contact LJB Marketing